Community Guidelines
Our channels
Agios uses social media to communicate company news, activities, and more with our outside community. Our content must be compliant, and is subject to legal, medical, and regulatory review.
We want our channels to be as informative, educational, and useful as possible, but there are a few things to keep in mind when engaging with our content. If your response or comment does not adhere to these guidelines, we may remove it and/or be unable to respond.
Your comments
The comments posted to our channels do not necessarily reflect the views and opinions of Agios and are not guaranteed to be accurate. All posted comments are the responsibility of the individual posting them. Agios reserves the right to use any comments posted to our channel for promotional purposes.
If you are a minor, do not share your comment without the knowledge and permission of a parent or legal guardian.
Third-party accounts and content
Accounts that Agios follows or that follow Agios do not indicate Agios’ endorsement of these accounts or the content they produce. While Agios may post links to third-party sites, we do not endorse and are not responsible for the content on those websites.
Contact us
Agios has medical professionals available to respond to questions from healthcare providers – please call 1-833-228-8474 or visit medinfo@agios.com.
Community guidelines
The following guidelines apply to all social media platforms, including X (@AgiosPharma, @AgiosMedical), LinkedIn (LinkedIn.com/Company/Agios, Linkedin.com/showcase/agios-medical/), and Instagram (@AllyVoicesRising).
Engage respectfully
We created these spaces to learn, share information, and connect with our community. Comments that are disrespectful, vulgar, discriminatory, violent, or inappropriate will be removed at our discretion. This includes disparaging comments related to race, sex, color, religion, age, sexual orientation, gender identity, or disability, and comments that invade an individual’s privacy or defame, harass, or embarrass an individual.
Stay on topic
We welcome feedback and your comments, but we ask that your response stays on topic with the post. Due to industry regulations, we can only respond to and engage with certain topics online. If your comment does not align with the topic of the post, it may be removed.
Avoid sharing personal health or sensitive personal information
Agios’ posts are informational and educational and are not intended to be medical advice. Always seek medical information from your healthcare provider.
We strongly advise against sharing personal health or other sensitive personal information on any public social media sites. If you do mention side effects on social media, Agios may need to contact you directly to find out more information. Posts mentioning side effects or other safety information will be reported and removed from our channel due to legal obligations.
If you believe that you have experienced any medical side effects or reactions from an Agios product, you should consult your physician, pharmacist, or other healthcare professional immediately. You can also report these to us by emailing medinfo@agios.com or calling 1-833-228-8474 (U.S. Only). If you are in the U.S., you can also contact the FDA directly at www.fda.gov/medwatch or call 1-800-FDA-1088. For those outside of the U.S., please contact your healthcare provider or local health authority.
Avoid product mentions
Responses and comments cannot mention our product names or the product names and services of other pharmaceutical brands. Posts mentioning specific treatments will be removed from our channel due to legal obligations.
Follow platform rules
Beyond our own guidelines, each social platform has a unique set of rules and guidelines. Content should adhere to the specific guidelines of each platform.
Agios reserves the right to change the terms and conditions of these guidelines at any time.
Last Updated September 2025